Privacy policy

This policy describes our practices in connection with this website (the “Site”), our online store, and order fulfilment. By using the Site or submitting an order, you acknowledge that you have read this notice and understand how we process information as described here.

We aim to collect only what we need to run the shop, confirm payments, deliver your items, and improve the experience for our customers. We do not sell your personal information to third parties.

Depending on how you use the Site, we may process the following categories of information:

• Order & contact details. Name, phone number, email address (if provided), delivery address, order items, sizes and colours chosen, totals, discounts applied, delivery method, payment references, and notes you include with your order.
• Payment verification. If your checkout requires a bank transfer or payment slip, we process the information you submit (including images or files) solely to verify and reconcile your payment. We do not store full payment card numbers on our systems; card payments, if offered through a provider, are subject to that provider’s terms and security standards.
• Technical & usage data. IP address, browser type, device type, approximate region, and similar technical data collected server-side or via our hosting and analytics tools, where enabled, to protect the Site and understand performance.
• Communications. Content of emails, messages, or calls you send us for support or order updates.

We use personal data for purposes that include:

• Accepting, confirming, fulfilling, and delivering your orders;
• Communicating about your order, delivery, refunds, or support requests;
• Verifying payments and maintaining financial and tax records where required;
• Operating, securing, and improving the Site (including fraud prevention and abuse detection);
• Complying with applicable law, court orders, or lawful requests from public authorities.

Where we rely on consent (for example, optional marketing if we offer it in the future), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

We share information only with service providers who help us operate the business (“processors”), and only to the extent needed for their role. Examples may include:

• Cloud & database hosting (e.g. Google Firebase / Firebase Hosting and related Google Cloud infrastructure used to serve the Site and store order and catalogue data subject to contractual safeguards);
• Email or messaging infrastructure if we send transactional notifications;
• Delivery partners or couriers — name, phone number, and address as necessary to ship your order;
• Professional advisers (such as auditors or lawyers) where required by law or good practice.

Some processors may store or process data in countries other than the Maldives. Where that happens, we use providers that commit to appropriate security and compliance measures. We do not allow these parties to use your data for their own marketing.

We keep order and accounting records for as long as needed to satisfy legal, tax, and dispute-resolution requirements, and to provide support for past purchases. Technical logs may be kept for shorter periods for security and diagnostics.

When data is no longer needed, we delete or anonymise it in line with our internal procedures, subject to legal holds or investigations.

We use industry-recognised safeguards — including encrypted connections (HTTPS), access controls on administrative tools, and reputable cloud infrastructure — to protect personal data against unauthorised access, loss, or alteration.

No method of transmission over the internet is completely secure. If you believe your interaction with us has been compromised, please contact us using the details below immediately.

The Site may use cookies or similar technologies to keep the Site working reliably, remember preferences, and understand aggregate traffic patterns. Essential cookies are typically required for security and core functionality (for example maintaining your session during checkout).

Your browser may store a local copy of your shopping cart on your device (for example via browser localStorage) so items persist between visits. That data stays on your device unless you clear it; we do not use it to identify you across other websites.

You can control cookies through your browser settings. Blocking some cookies may limit certain features.

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion or restriction of processing in certain circumstances;
• Object to processing based on legitimate interests, where permitted;
• Lodge a concern with a data protection regulator in your jurisdiction, if applicable.

To exercise any of these rights, or if you have a privacy question, use the contact details in the section below. We may need to verify your identity before acting on sensitive requests.

The Site is intended for adults and teens shopping with parental consent where required. We do not knowingly collect personal information from young children without appropriate consent. If you believe we have collected data from a child in error, please contact us and we will take steps to delete it promptly.

For privacy-related requests or questions about this policy, contact us:

• Email nexawear@gmail.com
• Phone +960 9717528

This policy is provided for transparency and does not constitute legal advice. If you need guidance on compliance in your specific situation, consult a qualified professional.